FAQs
PAYMENT RELATED QUESTIONS
Q1: What payment options do you offer?
Paypal, Credit Crads.
Q2: my credit card and personal information secure using your site?
Of course. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders o9 access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.
Q3: When will my PayPal be billed?
Soon after you pay for your item, it will be billed.
Q4: Do I have to pay sales tax?
No. None tax.A credit you issued has not yet appeared on my PayPal billing statement.
Q5: How long does this normally take?
After the payment, PP page will be immediately displayed transaction records, you can search by log in your personal accounts.
Q6: Why Is My Credit Card Rejected?
Firstly: We do not accept debit card payments currently. The main Payment is PP and credit cards.
Secondly: Whether the card has sufficient balance.
Thirdly: Whether the credit card you hold has some problems in credibility.
ORDER RELATED QUESTIONS
Q7: How to order?
1. Login in or Register an account on our website.
2. Search items through the search bar or Choose products in the classification.
3. Add Items To Cart.
4. Proceed To Checkout.
5. Place Order.
Q8: Can I Change My Order informations?
You can change the product information before you making the order. And you can change the logistics information before issuing the order.
Q9: when will my order be delivered?
Standard Order: It will take 7-10 business days to produce wigs and hair extensions.
Lace Front Wigs Order: It will take 8-10 business days to produce your wigs.
Monofilament Order: It will take 10-12 business days to produce your wigs.
Full Lace Wigs Order: It will take 12-15 business days to produce your wigs.
Q10: Can I place rush orders if I want it can be arrived at my desired time?
Yes, if your desired time is reasonable, we can do it for you. But you need to pay the rush order fee.
Q11: How do I check my order status?
We will send the track number of your order to your email box, you can track it then.
SHOPPING RELATED QUESTIONS
Q12: Is the picture on your website exactly the same as what I'll receive?
Generally speaking it is! The wig you receive will be the same as what you see on the internet. But due to the press of the delivery, some items may be a little a different,and some times, the color may vary by different computer monitors, but they are not the quality issues.If these happens, please use a comb and som hairspray to take a care for it. Thanks for your cooperation.
Q13: How to find my size or length?
There is a "Size Chart" tab on product detail page, Click it and you will have a reference.
Q14: How to find my color?
Both the button of our website and the product page shows the color guide. You can have a look before you place the order.
Q15: What is the density of the wigs?
130%.
Q16: What is the delivery charge?
We offer free shipping for all products.
Q17: Can I choose custom made?
What the model shows is the best aspect of the wig, so we recommend the one to you. If you have some special requests indeed, you can email us and we will convey the information to the our factory.
Q18: How are your wigs packaged?
After the wig is done, we will package it with mesh cap. And the outside in a plastic bag. When being to deliver, we amassing outside with packing PACKER good, and pack plastic bags outside.
Q19: Do you sell wholesale?
Yes. If you have the intension, You can contact us for further discussions.
Q20: Do you offer discounts?
Yes. If you are new to our website, please pay attention to the top of the page. If you bought a wig before, you can pay attention to your email box. We always send discount information to you through emails.